Introduction

It is not the degree of cultural differences between groups that causes harm. Rather, it is the lack of skill in identifying breaches and the lack of skill in restoring trust, once it is broken.

Effective development work often hinges on appropriate and accurate communication skills. Evenmore so when communicating with colleagues and business partners within the region

In this workshop participants will explore general cultural assumptions, and investigate stages of intercultural sensitivity.


Objectives

By the end of the workshop, participants will be able to:

1. Understand & value cultural differences in the workplace.

2. Appreciate how cultural differences impact on interpersonal communication & teamwork.

3. Demonstrate the effect of cultural differences on working in multicultural environments.

4. Practice cross cultural communication and problem solving.

5. Identify individual cross-cultural strengths and weaknesses.

6. Apply techniques to enhance their effectiveness in this area.

7. Discuss challenges and identify alternative approaches.


Outline

Barriers to cross cultural communication at the workplace

1 What is Cultural Diversity?
2 Why should we recognise, understand and value Cultural Diversity?
3 Barriers to intercultural communication
4 Six steps to intercultural communication
5 Culture in the world of work
6 Let's talk about Trust

Strategies to overcome the barriers

1 Intercultural Insights - list of guidelines.
2 Strategies - learning points/strategies used
3 Should I change my personal working style?

Application of the strategies

1 What works and what doesn't. Should I try anyway?

Who should attend

HR Managers, Executives and non-HR Managers, Executives who need to communicate with colleagues and Business partners in the ASEAN Region and East Asia.


Consultant

Noor Constantin graduated from Oklahoma City University in Bachelor of Arts, Mass Communication, and is also a fully qualified and accredited administrator of the Myers Briggs Type Indicator.

She specializes in training areas such as Communication & Presentation Skills, Cross-Cultural Communications, Cultural Diversity and other corporate training programmes.

Noor's friendly personality coupled with her interactive training style, has helped her develop and conduct interesting and creative training sessions for local and regional organizations such as ExxonMobil, Tyco and AVA.



Admin

Date: Thursday, 4 May 2006
Time: 9am-5pm
Location: Hotel Phoenix, Singapore
Refreshment: Buffet lunch, Tea, coffee and snacks will be served
Closing Date: 24 April 2006


Cost